Have a look through these first — they cover almost everything people write in about. If yours is not here, the email address is at the bottom and it is a real one.
Frequently asked
No. There is nothing to sign up to and nothing to log in to. Open the app, tell it how many hours you have, and start.
In a database on your phone. They are not uploaded anywhere by the app, which is also why we cannot recover them for you if the phone goes missing. Export a backup occasionally.
Export a backup on the old phone, put the file somewhere you can reach it, then restore it on the new one. Restoring is free forever, whether or not you have paid for anything.
Three intentions in Today, three in the Incubator, and one coach. It is a working app rather than a trial, and there is no countdown on it.
As much of the day as you actually have, all three coaches with the freedom to swap whenever, and backup export. It is £2.99 yearly: one single payment that renews annually.
Yes, in Settings, as often as you like. You can rename them too, if Nigel is not what you would have called him.
Fifteen minutes, thirty, an hour, two. Estimating to the minute is how a list becomes infinite again, and being roughly right about four sizes turns out to be more useful than being precisely wrong about sixty.
Try Restore Purchases in Settings first, since Apple sometimes takes a moment. If that does not sort it, email us with the date of purchase and we will help. Refunds themselves are handled by Apple.
Not yet. iPhone first, properly, before anything else.
Still stuck
Email us. There is no form, no ticket number and no chatbot.
Write to hello@wearegenetix.co.uk and tell us what happened, which iPhone you are on and which coach you had picked. We usually reply within two working days, and we read every one.